Driving African call centre excellence through technological advancement and optimal workforce performance.
It’s clear the call centre industry throughout Africa is growing faster than in any other region of the world. But with such unparalleled growth, African call centre managers are now forced to utilise the right CRM, IVR, cloud, and wireless technologies and recruit and retain the proper talent in order to avoid customer disloyalty in a rapidly expanding – and vulnerable – African economy.
IQPC, the organiser of Call Center Week, the world’s largest contact centre conference and expo in Las Vegas is proud to announce we are bringing the event to Kenya this 29-31 August.
Call Centre Conference Africa – after a dedicated research period with the region’s most senior call centre stakeholders – will discuss the information, the best-practice methods, and the tutorials so that your call centre is more productive, more cost-effective, and ultimately, driving business.
From debating between out-sourcing and keeping operations in-house, to empowering your customer with a self-service system, to consolidating all of your social media channels into one CRM system, to avoiding customer disloyalty and anger, Call Centre Conference Africa will focus on the most important industry trends to allow you to cut costs and make both our management and your customers happier.
Call centre supervisors, managers, and representatives
BPO business development managers and contact centre officials
CRM, wireless, IVR, and self-help providers
Government officials from the ICT sector