Call Centre Africa,
a newly established call centre, is offering excellent career opportunities for individuals keen to work in an exciting, competitive and rewarding environment. To successfully apply, each applicant will undergo a "voice test" by calling 0900 554 000 from their CELL PHONE and following the instructions carefully.
Caller will then receive an SMS with a unique reference number that must be clearly indicated in the application letter:
"RE: Application for Employment. Reference: xxxxxx..... "
Applicant should then send the application letter outlining why they consider themselves suitable and one page summary CV (Resume) to:
ENGAGE HR CONSULTANTS
P.O Box 28968 , 00200
Nairobi
Applications without a VALID reference number will not be considered.
Call Centre Manager
The manager will be responsible for the daily running and management of the call centre through the effective use of resources, with responsibility for meeting, and setting, customer service targets and planning areas of improvement or development. The manager must have a track record of dynamic leadership and possess a relevant bachelors degree and 5 years work experience. >> Click Here to download details <<
>> Click Here to download details<<
Call Centre Supervisor (3 positions)
The Supervisor is responsible for the day-to-day activities of the Call Centre relating to scheduling, call volumes, product knowledge & performance tracking. Ensures that calls are answered by staff within predetermined time scales and are dealt with effectively. The supervisor must be a diploma holder (bachelors degree will be an added advantage) with 2 years experience in a similar position and proven training and mentoring skills.
>> Click Here to download details<<
Call Centre Agents (30 positions)
Call Centre Agents answer customer telephone enquiries about products and services and promote an organization’s goods and services. This is an excellent starting position for Graduates or Diploma holders with excellent communication skills.
>> Click Here to download details<<
|
