Why Choose Call Centre Africa EPZ?

SMALLER SIZE MEANS BIGGER BENEFITS

Our medium size call centres are managed in units. This encourages greater staff loyalty, not only to CCA EPZ but also to you and your customers. By keeping our business more manageable, we promote closer links with our clients and we are also able to react faster to change more than our international competitors.

OUR CALL CENTRE IS CONVINIENT FOR YOU

Instead of many Call Centres in different locations in the world, our small units are preferable, as we will grow with you as you grow, and as we grow as well. CCA EPZ has developed a system of mid-sized call Centre units within the larger Centre that can be quickly set up and well monitored due to their size, and hence be able to address a specific solution.

OUR CALL CENTRE IS FULLY FLEXIBLE TO YOUR NEEDS

We have the capacity to adapt by scaling up or down our Call Centres to any level of a campaign, both inbound and outbound that when the campaign is over, we can scale back down or up again.

FLEXIBLITY CAN INCREASE YOUR PROFITS

The ability to scale our Call Centres up and down as required results in cost savings - savings that are passed on to you, our clients. Unlike in the case where you would need to invest in scaling up your Centre for a new situation, we do not have the ongoing liability of significant fixed cost. This enables us to provide value for money.

YOU WILL HAVE ACCESS TO THE LATEST TECHNOLOGY

Our entire Call Centre technology is state of the art, including advanced call scripting, automated email management systems, web chat, web call back facility and speech recognition systems. Our sophisticated telephone system can handle up to 3000 simultaneous calls. We offer you the benefit of these solutions without the liability of capital investment or ongoing maintenance costs.

KEEP YOUR WEB CUSTOMERS INTERESTED

Globally the importance of the Internet is widely accepted, but it can be difficult to respond promptly and professionally to large volumes of email enquiries, leading to disappointment. Our unique Contact Centre e-mail management systems will enable you to fulfil your promises and convert online enquiries into long-term customers.

WE ARE STILL OPEN WHEN YOU ARE CLOSED

Today's changing lifestyles mean that customers often demand service around the clock. Call Centre Africa's facility is available to take their calls 24 hours a day, every day. Because your customers are important to us, there will always be someone at the end of the line.

WE ENHANCE YOUR REPUTATION

By providing outstanding customer service in your own name, we can enhance your reputation and help to build your brand, with every call and contact that we take for you.